Delete Account - ColorDetect Pro
Last updated: 2026-09-18
This page explains how users can request deletion of their ColorDetect Pro account and associated data.
ColorDetect Pro is provided by:
ELPIDA RESEARCH INC SRL
CUI: 35588494
Email: [email protected]
Postal address: Romania, Jud. Dambovita, Mun. Targoviste, Str. Ion Cioranescu, Nr. 5
1. Delete Your Account in the App
You can delete your account directly from the ColorDetect Pro Android app:
- open the app;
- sign in to your account;
- go to Privacy & Safety;
- tap Delete account;
- confirm the deletion twice.
The app also offers Export data before deletion, so you can save a JSON copy of your account data before removing the account.
2. Request Account Deletion by Email
If you cannot access the app, you can request deletion by email.
Send your request to:
Use the subject:
ColorDetect Pro account deletion request
In the email, include the email address used to sign in to ColorDetect Pro. We may ask for additional verification before deleting the account, to prevent unauthorized deletion requests.
3. Data Deleted
When your account is deleted, we delete or anonymize data associated with your account, including:
- account profile data linked to the app account;
- authentication/session records;
- scan history;
- uploaded sample images stored by the backend;
- AI analysis results linked to the account;
- app data export records linked to the account, where applicable.
4. Data That May Be Retained
Some data may be retained where required or permitted by law, including:
- order records for physical test kits;
- payment status and Stripe payment identifiers needed for reconciliation;
- accounting, tax, refund, fraud prevention, dispute, and legal compliance records;
- security logs needed to investigate abuse, fraud, or service reliability.
Operational backups may retain deleted data for up to 60 days before they are overwritten or expire, unless a longer retention period is legally required or needed for legal claims, security, fraud prevention, accounting, tax, or dispute-resolution reasons.
5. Processing Time
In-app deletion is processed immediately by the backend where technically possible.
Email deletion requests are reviewed and processed as soon as reasonably possible after verification, subject to applicable legal obligations.
6. Contact
For questions about account deletion or data protection, contact: